As the country continues to be impacted by the COVID-19 outbreak, employers and their employees have many questions on the potential impact. As always we are here to help and are committed to you guiding you through this situation as it relates to your employee benefits program. Below is important information and a reminder of the resources available to you.
For any questions or concerns regarding your benefit program, carrier, or coverage, contact your Account Manager. We have a business continuity plan and technical resources in place to enable our employees to work from home if needed, in order to continue to support your business needs.
For employees that have questions on coverage, co-pays, claims, etc., contact the Benefits Service Center at (800) 556-4699. Employees can call the BSC directly so you can focus on other areas of your business.
As an MBA client you have complimentary access to ThinkHR, including live phone support and HR resources. You can access these resources be logging into your account at www.thinkhr.com. If you do not have an account, please contact your account manager.
Common Client Concerns
We will be sending out additional information on solutions to address the other trends we are seeing from our clients, including:
The COVID-19 situation is a challenging time for all of us and we want you to know that our team is ready and here to help.
All of us at My Benefit Advisor